When Netflix first introduced their streaming download feature, I complained about the lack of captions and was told I didn’t have to use the streaming option as it was a “free bonus” to my account. (And since when has it been ok to exclude deaf and hard of hearing folks from “free bonuses” either?) But now that Netflix has announced fees for streaming download service, they no longer have an excuse to discriminate. From SFGate:
Then last month, the National Association of the Deaf filed a lawsuit against Netflix claiming the company is in violation of the federal Americans with Disabilities Act because most of the movies and TV shows available for streaming don’t have captions.
Netflix has said that about 30 percent of its “Watch Instantly” videos have captions and that the company hopes to have 80 percent captioned by the end of the year.
Petition for captions
But Sebastian St. Troy, a hearing-impaired consumer rights activist from Texas, said Netflix has still not done enough. St. Troy’s online petition drive to push Netflix to include captioning gained more momentum last week, in part because of the publicity over the subscription fees.